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Given that Cruise America rents out RVs for at least 7 days, your fees per night will likely quite easily exceed the $300 down payment deposit. The very first thing you are going to pay for with Cruise America is deposits. Cruise America requires you to make two kinds of deposits – a $300 reservation down payment and a refundable $500 security deposit.
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People are rude, rude and insolent in addition to not seeking solutions from their customers. The place is a total garbage dump that should not be used by anyone. I recommend not to have a bad experience in Cruise America north miami. There was something seriously wrong with it causing entire vehicle to lurch. Received very little support from their customer relations people.
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Lastly, there is a plan for expense reimbursement of up to $3,000 if there is a breakdown mechanically. The company also offers you free insurance, a 110-point inspection, and 24-hour emergency services. Half the battle is booking your trip and interacting with the company that rents out the RV.
I paid for a package that included…
They also could not fix the problem and just gave me the same percent off but if I need to make changes etc it’s still very inconvenient.
I had to cancel my trip last minute…
You can only drop off the vehicle between 9 and 11 am, and there is a late fee of $25 per hour if you do not return the RV during this time window. Customers are also held liable for any mechanical damage because of “negligence” during operation, which ends up turning into a “he said, she said” battle if it comes down to it. Once you fill out your information, select the RV you want, and pass a background check, the company gives you a pickup delivery time and location. There have been multiple cases of people who did not receive the RV on time and were heavily delayed for their trip. While the sons lacked experience coming straight out of college, they learned from their father and have grown the company into what it is today. Their strategy is categorized as aggressive and proactive.
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When I checked out at CA, they deducted the full amount of 2500USD... I couldn't believe it, there was nothing I could do.. Of course, they have deals with repair shops and will tell me that it costed the amount they want it to be... He should signs of exasperation every time I asked a question. I even heard him, over the phone, saying in a hushed tone, “Oh my God!
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On the other hand, the interior amenities in the Truck Campers are very nice, essentially corresponding to those of the previous rental options. And like the Standard and Compact RV rental options, you are getting 3 sleeping spots out of this thing. With the Compact RV rental option, you are getting a 20 feet Thor Majestic 19G motorhome. Before moving on to overviewing the RV offers, we’d like to note that Cruise America provides quite a lot of information on their RVs. Compared to offers available on peer-to-peer rental websites, it may be much easier to make an informed decision with Cruise America. Cruise America has 4 RV rental options to offer – Large, Standard, Compact, and Truck Camper.
Cruise America offers a 24/7 roadside travelers assistance number that all people can call. While they can be timely and responsive to your needs during the slower seasons, the busy times are a different story. There are unfortunate stories about people who had to wait up to 5-6 hours for a tire repair because the company did not want to replace it right away with a higher-priced tire. Cruise America has an average rating of 2.8 from 1500 reviews. The rating indicates that most customers are generally dissatisfied.
Offers are typically not combinable with others, but they do offer some remarkable value. These were examples of deals available as of June 2019, but Cruise America will surely introduce others in the future as well. Aside from that, what we personally don’t like is that Cruise America has all the fee info scattered throughout their website instead of having it easily accessible in one place. Not only that, but we actually had to go to third-party websites to get some of the fee information. Suggested companies are based on people’s browsing tendencies. The adventure trailer promotion code on the website does not work, I had to call the agent to make the reservation.
The person who took my reservation was extremely knowledgable and friendly. Key was helpful, courteous, and answered all my questions. I canceled my reservation in your website and the pick up place here in Oceanside said I didn’t and I wasn’t getting my deposit back. I did took a screenshot of the cancellation reply you send me, but I can’t communicate with anyone.
Cruise America is popular for Hotels & Travel, RV Rental. Cruise America has 118 locations on Yelp across the US. Read below to see the top rated Cruise America businesses on Yelp and their customer service rating. While Cruise America’s prices are manageable because of the size of the fleet, some extra fees are not included in the rent price. There is a generator fee of $3.50 per hour that is collected at the end of the trip, which can add up and bill you twice.
For authorized repairs, your expenses will be reimbursed by Cruise America. Alternatively, Cruise America may directly pay for the repairs. Cruise America from time to time offers rental deals and discounts. For example, for departures between September 4, 2019, and December 31, 2019, from any of Cruise America’s North American rental centers, a mileage rate reduction of 50% applies. Another deal is 300 free miles for departures by December 31, 2019, in the US.
The company basically transfers your information to the relevant tolling authority. Cruise America offers an optional Early Bird Departure Special for a $350 fee. The Early Bird Departure Special allows you to depart from a rental location as early as 9 AM instead of the regular 1 PM. At the end of the rental, you will be refunded if you’ve driven fewer miles than you’ve paid for. Conversely, you will be charged $0.35 per mile if you have exceeded the estimated mileage.
The downside is that the choice is somewhat limited in most parts of the country. You are not guaranteed to always find the model you want because of your location. There is nothing better than cruising on the open road in your RV.
Cruise America handles parking and traffic violations in a similar manner to tolling. However, in cases where they pay the fines for you, you will be charged a $35 administrative fee per rental. Cruise America also imposes a generator fee of $3.50 per hour. This fee will be collected upon return based on the onboard running time meter.
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